FAQ| Policies
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What does Independent stylists mean?
All of our stylists are independent, meaning they all run their own individual business. This means that all communication, transactions, appointment, services, etc. are run directly through your personal stylist.
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Do you have parking?
4-hour street parking is available on 1st Ave N as well as the surrounding blocks behind the salon.
A Paid public parking lot is available across the street from the salon on 1st Ave N. Several other options of public parking lots are available in the surrounding area.
Please be mindful that we are right next to the Seattle Center and the Climate Pledge Arena. There are many evens held in the area which can make parking difficult and expensive. I recommend checking for events before your appointment to ensure you arrive on time.
CedarHouse Hair Studio and Stylists are NOT responsible for payments towards parking or any parking expenses occurred while at our place of business.
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Who am I contacting with the salon phone/ email?
The salon contact email and phone number ( which is text only) goes directly to the salon owner Catherine. Although Catherine is the owner of the salon, she can really only help with general questions since each stylist books their own appointments.
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I called the phone number listed and haven't received a call back yet. asked question?
We do not have a receptionist at the salon since everyone books their own appointments individually. If you call the phone number listed and do not leave a voicemail, you will not be getting a call back due to a very high amount of spam calls that the business receives. If you leave a voicemail, then please expect a text message back in return. Due to no receptionist, we are usually busy working on clients and will get back to you with a text as soon as we can, please be patient!
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How do I reach my stylist?
The best way to get in contact is to click your stylists name under the "BOOK ONLINE" button at the top of our website. There you should be able to find their best way of contact as well as view their individual pricing and availability.
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What is your cancellation/ no show policy?
Please check with your individual stylist for their personal policy. At minimum the salon policy is that notice must be given no later than 24 hours before your appointment otherwise minimum 50% of services booked will be charged. Individual stylists policies may be more strict than this so please check their policies before cancelling an appointment.
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Do you offer refunds?
In the rare event that a client is not satisfied with their hair, we offer an adjustment to the existing style at no charge. If wanting an entirely different color, cut, or stylist than the original then you will have to pay for new services. If it comes down to your stylist authorizing a refund once all other options have been exhausted, then you will no longer be able to be a client at CedarHouse Hair Studio again.
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How do I find the right stylist for me?
All of our stylists are very talented and can perform most services. I suggest checking out each stylists instagram, pricing, and availability to find the right fit for you! You can find all of these things from the stylist bio pages
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Can I return a product I bought?
Products can be returned within 30 days of purchase, as long as the product is still half full.
CedarHouse Hair Studio is now hiring
Looking for a new salon to call home? Join us!
Send resume & social media/portfolio to hello@catherineloveshair.com